Terms & Conditions

Buckingham Literary Festival is a Community Interest Company.

Buckingham Literary Festival CIC Ltd strives to deliver information that is tailored to individual user’s needs. However, Buckingham Literary Festival CIC Ltd also respects and is committed to protecting your privacy. This privacy policy explicitly states what personally identifiable information Buckingham Literary Festival CIC Ltd collects, how this information is used, and with whom this information is shared.

Buckingham Literary Festival CIC Ltd is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. The following policies are only in effect for the web pages, newsletters, discussion lists and opt-in announcement lists owned and operated by Buckingham Literary Festival CIC Ltd.

Ticketing terms

Details are correct at the time of going to press. We reserve the right to change programmes and artists if circumstances dictate.

Ticket orders will be processed in order of receipt. For tickets bought online the email receipt acts as the ticket.

Tickets can be accepted for refund, exchange or resale by email request.

NOTE: The management reserves the right to refuse admission.

In the event of a cancellation due to circumstances beyond the Buckingham Literary Festival CIC Ltd’s control the face value of the ticket is refundable.

For tickets bought online the email receipt acts as the ticket.

Audio recorders, cameras and mobile phones may not be used in the venues.

Any person attending a Buckingham Literary Festival CIC Ltd event consents to the recording and filming of themselves as members of the audience in such instances whereby recording and filming occurs.

It is prohibited to make commercial use of any tickets purchased from Buckingham Literary Festival CIC Ltd. Any ticket that is re-sold or transferred for profit or commercial gain by anyone other than Buckingham Literary Festival CIC Ltd may be voided and the holder may be refused entry, or ejected from the venue.

Children’s Events

An adult must accompany all children under the age of 16. Buckingham Literary Festival CIC Ltd cannot be responsible for children who are unattended. All age recommendations are as suggested by the publisher and at the discretion of the person purchasing the ticket.

Personally identifiable information

Members or guests purchasing goods or services on the site are required to provide certain personal details including address, contact telephone numbers and e-mail addresses. These details are necessary for Buckingham Literary Festival CIC Ltd to contact the user in order to fulfil requests and perform transactions with third party service providers. Buckingham Literary Festival CIC Ltd DOES NOT store any credit card or banking details on the website.

Buckingham Literary Festival CIC Ltd also logs the IP (Internet Protocol) addresses, or location of the user’s computer on the internet. When a visitor requests a page from the website, our web servers automatically log the visitor’s domain name and IP address. The IP address reveals nothing personal about the user, and as such the user remains anonymous to Buckingham Literary Festival CIC Ltd. Buckingham Literary Festival CIC Ltd can, and will, use IP addresses in conjunction with other information available to it to identify a user when we feel that it is necessary to enforce compliance with our Terms and Conditions, or to protect our service, site or customers.

Cookies

The Buckingham Literary Festival CIC Ltd website will send a cookie to the user’s computer. A cookie is a small text file that is stored on the user’s hard drive. A cookie cannot read data off the user’s hard drive or read cookies from other sites. Cookies do not damage the user’s system, and the user has the choice to accept or reject cookies by changing settings on their browser. However, if the user chooses to reject cookies, certain parts of the Buckingham Literary Festival CIC Ltd website will not function correctly. The use of cookies is an industry standard and used extensively by most commercial websites.

Cookies may also be used to deliver personalised content to users by storing the user’s preferences. Sensitive information like passwords and credit card details are not stored on cookies placed on the user’s system by the Buckingham Literary Festival CIC Ltd website. For more information about cookies visit www.allaboutcookies.com

Data protection

The information that Buckingham Literary Festival CIC Ltd collects from users is used in several different ways:

Buckingham Literary Festival CIC Ltd will use personally identifiable information to contact users in order to complete commercial transactions or to respond to requests. Buckingham Literary Festival CIC Ltd will pass certain personally identifiable information on to third party suppliers if it is necessary to complete a commercial transaction or a request. Buckingham Literary Festival CIC Ltd will, however, endeavour to pass on only the minimum information necessary to complete the commercial transaction or request.

Buckingham Literary Festival CIC Ltd uses personally identifiable information to perform market research based on the demographic profiles of users. These demographic profiles are used for marketing research, targeted advertising and notification of special promotions. Buckingham Literary Festival CIC Ltd endeavours to ensure that targeted advertising is tailored to the individual based on the user’s demographic profile. Buckingham Literary Festival CIC Ltd will, however, not pass on any personally identifiable information to advertisers.

Buckingham Literary Festival CIC Ltd also uses personally identifiable information to deliver customisable content to the user. This is done in order to provide the user with a more personalised experience on the Buckingham Literary Festival CIC Ltd website. By knowing more about our customer, Buckingham Literary Festival CIC Ltd can deliver a better service to the customer.

Buckingham Literary Festival CIC Ltd uses information gathered on web traffic statistics for internal monitoring and traffic auditing. This information is only examined in aggregate. Any web traffic information passed onto third parties is also only presented in aggregate, and not linked to individual users.

Buckingham Literary Festival CIC Ltd may use personally identifiable information (email addresses and/or telephone numbers) to send users announcements. This information is also used to send regular newsletters to users.

Buckingham Literary Festival CIC Ltd may request users to supply personally identifiable information as part of a promotion, competition or survey. This information is used to contact winners and administer the promotion and/or competition. Information gathered from surveys is used by Buckingham Literary Festival CIC Ltd to continually improve and upgrade our service offering and website. Any personally identifiable information collected from surveys, promotions or competitions is not, however, passed on to any third parties.

Third party suppliers and service providers

Buckingham Literary Festival CIC Ltd may pass certain personally identifiable information on to third party suppliers in order for a transaction or request to be completed. Buckingham Literary Festival CIC Ltd will, however, only pass on the minimum personally identifiable information needed to complete the request or transaction, and only with the user’s explicit permission to do so.

Statistics and adverts

Buckingham Literary Festival CIC Ltd may supply statistics to advertisers and/or third party suppliers. This information is only supplied in aggregated form, and as such cannot be linked to individual users.

Legal

Buckingham Literary Festival CIC Ltd will disclose personally identifiable information when required by the law or in the good-faith belief that such an action is necessary to:

  • Conform to the edicts of the law or comply with a legal process served on Buckingham Literary Festival CIC Ltd. •Protect or defend the rights or property of the Buckingham Literary Festival CIC Ltd network of sites, or visitors to the Buckingham Literary Festival CIC Ltd website. •Identify persons who may be violating the law, the legal notice or the rights of third parties. •Co-operate with the investigations of purported unlawful activities.

Links to other sites

The Buckingham Literary Festival CIC Ltd website contains links to other sites. These sites are beyond Buckingham Literary Festival CIC Ltd’s control and the user is subject to the individual privacy policies of these sites. Whilst Buckingham Literary Festival CIC Ltd strives to protect personally identifiable information collected from users of the site, we cannot guarantee the security of private information disclosed online to linked sites.

Security

Buckingham Literary Festival CIC Ltd exercises every precaution to ensure the security of data transmissions from the user’s PC to our servers and stored information. Where sensitive information like credit card details or financial information is transmitted, it is done so using 128-bit SSL encryption. Access to stored information is password protected and every attempt will be made to ensure that these passwords are only known to Buckingham Literary Festival CIC Ltd personnel and trusted third parties (website developers and the Internet Service Provider) who are authorised by Buckingham Literary Festival CIC Ltd to access this information.

Unfortunately, no data transmission or stored information is 100% secure. Thus, whilst Buckingham Literary Festival CIC Ltd strives to protect user’s information as far as possible, Buckingham Literary Festival CIC Ltd cannot ensure or warrant the security of any information that the user transmits to us.

Opt-in and opt-out choices for the user

Users may select whether they wish to receive e-mail notification of specials, promotions or newsletters on registration with the Buckingham Literary Festival CIC Ltd website. In instances where a user can opt-in or opt-out from receiving email notification of specials, promotions or newsletters, the default WILL BE OPT-OUT.

Users who do not wish to continue to receive regular newsletters or email will be able to opt out from receiving further correspondence.